Veriserv is a member of the ECA

We are pleased to announce that we have recently become a member of the ECA; Electrical Contractors’ Association.

ECA is the UK’s largest trade association and is exclusively made up of organisations involved with design, installation, monitoring, testing, inspection and maintenance within the electrotechnical and engineering services sector.

ECA members have achieved the highest levels of certification in their areas of work through ‘approved’ industry certification bodies or the ECA’s own Technical Assessment Scheme. As a result, clients can be assured that Veriserv as a ECA members, not only deliver the highest calibre of work possible, but are also supported by an organisation that ensures we are performing at their peak.

As an ECA Registered Member Veriserv are obliged to work in a competent and responsible manner with due regard to the standards set out in the ECA’s Guarantee of Work and Bond schemes, which are specific to electrical, voice/data communications, security or control systems installation or maintenance work. Veriserv will also be subjected to periodic technical assessments and are expected, at all times, to maintain the skills and knowledge appropriate to their trade. Through these measures Veriserv customers can ensure consistent quality work, support and follow-up.

Veriserv covers the main electrical support areas of electrical testing from PAT testing through to fixed wire inspections and emergency lighting testing. In addition our electrical installation team has over 20 years’ experience ensuring installations are delivered on time and on budget by a multi-disciplined design, project management and engineering team, to ensure the highest standards, protecting the workplace and the people there,

In addition to our electrical support areas Veriserv are major service providers in the fire safety area with the care of fire alarm maintenance through to providing a comprehensive fire solution.

Veriserv also provide security programmes to protect our customers, whether that’s the installation of simple barriers and gates through to providing our own comprehensive safety and security systems, Verisafe, for the protection of staff, designed for those that are exposed continually to members of the public.

If you have any questions or want to book a free assessment of your premises fill out our contact form or call 01543 225306 to speak to a member of our team.

Does your CCTV need a service?

It is crucial that CCTV systems are well maintained to protect employees, customers and anyone else entering a building or premises. CCTV acts as a safeguarding from factors such as break-ins, robbery and to help identify a fire before it is too late. The fact that they are such a worthy component for security and health and safety must showcase the importance of regular maintenance and servicing.

Both external and internal CCTV cameras should be serviced regularly, at least once a year to perform to their full potential and to make sure there aren’t any issues that have been undetected by the operator.

The Ingress Protection (IP) rating of a CCTV camera is designed by the manufacturer to keep water out and to keep it functioning through harsh weather. If a camera is not appropriately serviced and maintained the rubber seals and glands can disintegrate. As a result, water can enter the camera housing and potentially take out the power supply unit (PSU) which supplies all of the other cameras on a site. This in turn would lead to a complete CCTV failure for that premises.

To have a complete CCTV failure opens the doors to huge threat in terms of security and safety. Maintaining and servicing your CCTV system should be a top priority just like your fire alarm system is for fire safety. No business should have to experience a full CCTV failure and with a simple periodic service you can be rest assured that your system will perform to its full potential.

Our Veriserv engineers are very experienced in all aspects of CCTV, whether you have an office complex, or an industrial factory we can advise and help maintain your system.

During a periodic service, we shall advise you where any possible future failure may occur, and recommend any remedial works to ensure that your CCTV meets your needs.

Our mission is to provide every single customer with an outstanding service that is fit for purpose and delivered by experts to reduce risk

If you know you are due a service, or have some concerns about your premises, please call 01543 225306, or fill out one of our contact forms to arrange a free assessment of your premises, with one of our fully trained engineers.

How can I reduce the risk of theft and protect my staff from intruders?

The risk of a break in is always a concern for any business owner and how to reduce the risk of theft should be question that is always being asked. It isn’t until it’s too late when a lot of businesses realise the real costs associated with a break-in from assets stolen to physical property damage.

Most people automatically think of intruder security alarms when they think of ways to reduce the risk. Veriserv provide high-quality monitored security alarms to any business in any sector/industry. They are one of the most successful visual deterrents for burglars helping you to reduce the risk of theft.

Our alarms are connected to a 24/7 NSI approved monitoring centre. This means that you can enjoy the peace of mind that your business is always protected no matter what time of day it is 365 days a year.

All of the security systems that we fit come with a back-up battery which will automatically power the unit should the event of a power failure occur. It is important to periodically check the batteries are operating and change them regularly to maintain full operation.

We offer state of the art key holder response and Police response monitoring packages which means the emergency services can be immediately notified in the event of an alarm activation be it from an intruder or fire.

We offer maintenance for your security installation and a 24/7 callout for all of our contract customers.

Contact to us today for a free no obligation security assessment to protect your business and staff. Stay safe, compliant and risk free. Simply fill out our contact form to book your free assessment, or call 01543 225306 to speak to a member of our team.

When was your CCTV system last serviced?

CCTV systems are not only essential for the security of your premises but it is also a very useful tool with regards to health and safety in any business or industry. This is why it is very important that your security/safety systems are maintained periodically to ensure that when required they are functioning correctly.

During a recent service visit to a new client by a Veriserv engineer, he noticed that the premises was suffering from a camera fail. Upon investigation, our engineer found that the camera had failed due to a severe water ingress issue. When designing and installing a CCTV system, it is very important that the location of each camera is sited in a position not only to provide the maximum amount of coverage, but also to take into account the surface or infrastructure of the building the camera shall be fixed upon.

External CCTV systems face the brunt of the British weather 365 days of the year. Although the IP (ingress protection) rating of a camera is designed by the manufacturer to keep the elements out; eventually over time if not maintained, the rubber seals and glands can perish. This causes water ingress, potentially taking out the PSU (power supply unit), which supplies the remaining cameras on site, which could result in a complete CCTV failure across the premises.

A failure of this size would be a significant security and safety issue to any business. Keeping your CCTV system serviced regularly, is as important as keeping any of your other security systems (such as your fire alarm) fully functioning.

When was your CCTV system last serviced? Veriserv engineers are very experienced in all aspects of CCTV, whether your premises is either an office complex, or an industrial factory. During a periodic service, we shall advise the client where any possible future failure may occur, and recommend any remedial works to ensure that your CCTV meets your needs.

Our mission is to provide every single customer with an outstanding service that is fit for purpose and delivered by experts to reduce risk. As you can see from our other faults of the week, regular visits from a professional can cut down the risk of electrical faults, fire and disrupted security, to you and your workplace.

So if you know you are due a service, or have some concerns about your premises, please call 01543 225306, or fill out one of our contact forms to arrange a free assessment of your premises, with one of our fully trained engineers.

Respect for Shop Workers Week November 9th – 13th 2015

More and more often these days, you hear stories of how people can suddenly lose it. How a situation suddenly and unexpectedly escalates from disgruntled to angry, from complaint to arguing, and from threats to physical violence. Respect for shop workers just doesn’t seem to be there.

Even from those you would least expect it from, our “I want it and I want it now culture” is causing flash points for potential incidents. I can only imagine what the new law of 5p for a plastic carrier bag, has done to increase the potential of this at the checkout.

respect for shop workers

(Image from Usdaw’s 2014 ‘Respect for Shopworkers’ week)

 

“Shocking research reveals that every minute of the working day another shop worker is verbally abused, threatened with violence or physically attacked.”USDAW (Union of Shop, Distributive and Allied Workers website October 2015.

This year’s “Respect for shop workers week” has a theme of “Keep Your Cool”, to encourage the public to remember that despite the stresses of the Christmas shopping period, there is never an excuse for abuse or violence to members of staff.

USDAW conducted a survey in January 2015 on the violence and threats faced by shop workers. 5,021 of its shop workers participated and were asked about their experiences last year. The results were:

  • 3.1% assaulted
  • 33% threatened
  • 56.3% verbally abused

So if you apply those percentages to the total number of those in a customer facing role, throughout the UK, that is an awful lot of people who are exposed to a real threat.

Other surveys online have stated, that the costs to businesses and individuals in these sectors is vast. For those staff living in fear of these type of incidents, which are especially prevalent within the retail and licensed businesses. Owners, managers and staff can have a fear of being confronted, which could be affecting their ability to work effectively, as well as causing stress and anxiety at work.

Although we should always respect and sympathise with anyone who is suffering from the effects of fear, or have been unfortunate enough to have suffered from such attacks, the cost to businesses isn’t always just emotional or physical strain on individuals. For businesses, the cost for loss of working hours, disruption and anything associated along with the healthcare & judiciary systems, all add up and affect us all.

There are guidelines and information readily available for business owners to ensure they are compliant with their duty of care to minimise the potential, provide support and manage incidents effectively.

Such as this guide from the British Retail Consortium on the best practise guidelines for tackling violence against staff, which explains all the compliance expected from employers.

Or this advice from HSE, who offer this guide on Violence at work, with tips on how to stay compliant, as well as effectively manage the threat of violence. They suggest speaking to your employees to find the true scale of the problem, by speaking to staff and keeping reports. Deciding what action to take, such as more training or perhaps a safer environment, by installing safety systems. Knowing yourself, and making your staff aware, on how you will take action following an incident, and finally, checking back to see if the measures you put into place are enough.

 

With Veriserv, we understand the dangers, and have clients in the licensed sector. So we know first-hand the potential for, and the steps required to protect those in vulnerable situations, and to help them feel safe in the workplace while deterring would be incidents.

Our VeriSafe solution is designed specifically for these type of environments and situations, where assistance and support is required at the first sign of a potential threat. With a police response and real time interaction, it is providing a duty of care, as well as helping staff feel safer at work.

You can find out more about the VeriSafe workforce solution on our page or in the graphic below:

VeriSafe solution graphic

We strive to keep people safe in their workplace, and to keep businesses compliant. So if you are responsible for, or believe that your workplace would benefit from an assessment, of how Veriserv are able to help, then please get in touch or mention the VeriSafe solution to your manager/director. You could even share this post, to get more awareness for “Respect for shop workers week” and how you can keep yourself, your colleagues and your whole team VeriSafe over this seasonal period.

For those of you who aren’t involved in working in a customer facing role, or perhaps those of you who forget what it is like to have been in that position, let’s be considerate of all those who are faced with uncomfortable situations. Those who have a duty, and have to abide by the laws within the sectors they work in, such as asking your age to sell certain products. Who themselves, are only human, with a job to do and a boss to answer to. Shop workers should always feel respected, and should always be able to feel VeriSafe.

Do you protect staff from robbery or violence?

Starbox Audio

Do you protect staff from robbery or violence?

At Veriserv we install a product designed to protect the safety of your staff and lone workers.

What support do you offer your workers in the event of them being faced with unwanted confrontation?

Do you offer protection for your workers? What would happen in the event of a robbery or medical emergency?

Veriserv are qualified and experienced installers of a unique product known as Starbox. This unique product will do all of the above and more!

At the push of a remote panic button a support team will assess the situation, distract the offender helping disrupt the focus of their intention and contact the Police or Paramedics before situations get out of hand.

Its works particularly well at public premises that deal with cash or drugs, such as pubs, betting shops and pharmacies.

Your current Health and Safety at work obligations place responsibility on companies to protect and support your staff where situations can arise which place them in danger or expose them to violence and intimidation.

Veriserv have found fitting Starbox’s have helped to reduce crime by up 30% in most cases. Also we can usually reduce the cost of your current monitoring services.

Please contact Veriserv, we will be pleased to offer you a free no obligation survey and a security consultation.

 

Intermittent fault on a CCTV camera due to Rodent Rage

As a service company sometimes you can fall foul of similar problems faced by clients. Such as a little rodent rage, that may have cause an intermittent fault on a CCTV camera.

This intermittent fault on a CCTV camera was one that we (Veriserv) experienced in our own building. We had been struggling with an intermittent fault on the CCTV system fitted at the main office, until very recently when the camera concerned failed completely. An inspection quickly identified that the unit had lost power and that the camera was actually okay.

Entering into the roof void we found a power supply that had suffered significant damage, from being gnawed by a rodent. In this case most likely a mouse. All rodents need to chew on harder items to control the length of their teeth. This is usually fine until they choose to gnaw on something in your property!


Ensuring a functioning CCTV system for some businesses is crucial to monitoring processes or shop floor activity. In the case of Pubs & Clubs it is often a requirement of their licensing condition that a fully functioning CCTV system is maintained at all times.

During a routine service, Veriserv engineers will inspect the various parts of the security system and advise the client where possible future failure may occur, or if any little guests have been visiting you. Any recommended remedial action will also be advised and we will identify the most economical route to repair incorporating the latest technologies, all installed by a fully certified engineer.

Our mission is to provide every single customer with an outstanding service that is fit for purpose and delivered by experts to reduce risk. As you can see from our other faults of the week, regular visits from a professional can cut down the risk of electrical faults, fire and disrupted security, to you and your workplace.

So if you know you are due a service, or have some concerns about your premises, please call 01543 225306, or fill out one of our contact forms to arrange a free assessment of your premises, with one of our fully trained engineers.